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FAQ

The questions teams ask before they upload a vendor master.

Short, straight answers. If yours isn’t here, the contact form reaches a human.

Getting started
What do I actually need to upload?
Two standard exports from your ERP: a vendor master (one row per vendor, with name, number, address and tax ID) and a spend file (one row per vendor per month, with the amount). Our ERP export guide shows where these live in the major systems.
How long does it take?
Minutes. You upload the two files, follow four steps to map the columns, and the AI starts classifying and enriching in the background while you look around.
Do I need IT to set this up?
No. There’s no integration, no connector, and nothing to install. If you can export two reports from your ERP, you can run SpendAware yourself.
Can I try it before I pay?
Yes — start free with up to 100 vendors, no credit card. You can also load a demo dataset in one click to see the whole thing working first.
How it works
What does the AI actually do?
It looks up each vendor and assigns a NAICS code, an industry, and a website; it dedupes variant names across systems into one true supplier; and it maps everything into your categories. Then it can write an analysis for the lens you choose — procurement, finance, risk, or executive.
How accurate is the classification?
We won’t quote you a magic percentage — no real vendor master is clean enough to make one meaningful. Instead, a data-health view shows you exactly what loaded and what’s thin, the AI flags what it can’t place, and you review and override every call. You’re also only billed for enrichment when it succeeds.
What if a vendor is wrong?
You override it. The AI does the first pass; the final call is always yours, and your corrections stick.
Does it work across multiple ERPs?
Yes — that’s a core strength. SpendAware matches the same supplier across SAP, Oracle, JD Edwards and more, so duplicates that span systems roll up into one.
Pricing
How is it priced?
On your vendor count. Your monthly tier is set by how many vendors you manage, and AI enrichment, extra users, and storage are simple add-ons. The cost calculator shows your true all-in number — nothing hidden.
What does enrichment cost?
$0.30 per vendor for the first 2,500, then $0.25 — a one-time charge, and only when we successfully assign a NAICS code. If we can’t classify a vendor, there’s no charge.
Are there setup or implementation fees?
No. No setup fees, no implementation cost, and no long-term contract required.
Data & security
What happens to my data?
It’s encrypted in transit and at rest, scoped to your workspace, and used only to produce your analysis. We don’t sell it or train public models on it, and you can delete it whenever you want. More on our security & trust page.
Where is it hosted? Does my data stay in the US?
On Microsoft Azure, in US-based regions. All of your data is hosted in the United States and doesn’t leave the country.
Can I delete my data?
Yes. Remove a dataset any time; when you delete your data or close your account, we delete your files on our side.